We are looking for an enthusiastic and customer-focused individual to join our Dubai team as a Customer Service Representative. If you enjoy assisting people, tackling problems, and working in a dynamic setting, we would love to hear from you.
In this position, you will be the link between the company and our valued customers. Your responsibilities will include providing useful information about our products and services, addressing and resolving customer issues, and ensuring that each customer has a pleasant and satisfying experience throughout their interaction with us.
Location: Dubai
Industry: Courier/Freight
Career Level: Mid-Career
Job Type: Full-Time
Experience Required: 1 – 2 Years
Gender: Any
Salary: 2900
Contact: +971 54 285 2378
Email: [email protected]
Key Responsibilities
- Answer many incoming phone calls and respond to questions.
- Provide correct, clear, and complete information using the right tools and resources.
- Understand what customers need and offer the right solutions to keep them satisfied.
- Build trust with professional and caring communication.
- Quickly solve customer problems and follow up to ensure everything is resolved.
- Reach team and personal goals, such as handling call times efficiently and meeting customer satisfaction targets.
- Assist in finding new leads and support sales efforts when necessary.
What We’re Looking For
- 1-2 years working in customer service, with extra benefit if you have been in the courier or freight industry before.
- Good at talking to people and getting along with others.
- Enjoy helping people and figuring out solutions to their problems.
- Can manage multiple tasks at the same time, know what jobs are most important, and use your time wisely.
- Basic understanding of computers is needed; knowledge of CRM systems is an added advantage.
- Able to work well with a team, always keeping a positive and professional attitude.
Why Join Us?
-
Be part of a growing and dynamic courier company in the heart of Dubai.
-
Opportunities for career development and advancement.
-
Supportive team environment.
How to Apply
WhatsApp Your CV: +971 54 285 2378
Email Your Resume: [email protected]
