Al Jamal Advertising is actively seeking a diligent and customer-focused individual to join their team in Dubai as a Call Center Agent. This full-time role is crucial for maintaining high standards of client interaction and support within a dynamic advertising industry environment.
Job Description
The successful candidate will be responsible for managing a high volume of inbound and outbound customer communications, providing accurate and helpful information, and ensuring an exceptional customer service experience. This position demands a professional approach, strong communication skills, and the ability to efficiently resolve inquiries in a fast-paced setting.
- Professionally manage both incoming and outgoing customer telephone calls.
- Furnish precise details regarding company offerings, policies, and services.
- Timely address and resolve customer queries, complaints, and concerns.
- Document all customer interactions meticulously and maintain comprehensive call records.
- Conduct follow-ups with customers to confirm problem resolution and satisfaction.
- Elevate complex issues to appropriate internal departments when necessary.
- Strive to achieve daily, weekly, and monthly call targets and performance indicators.
- Uphold the highest level of customer service and professionalism consistently.
- Ensure customer databases are updated with relevant and accurate information.
- Adhere to established company scripts, operational procedures, and communication guidelines.
Requirements
- Possession of a high school diploma or a Bachelor’s degree in any field.
- Previous work experience in a call center or customer service capacity is advantageous.
- Demonstrated excellent verbal communication and active listening abilities.
- Strong capabilities in problem-solving and effective interpersonal engagement.
- Adeptness at working efficiently under pressure and managing significant call volumes.
- Fundamental computer skills and proficiency in Microsoft Office applications.
- Exemplary telephone etiquette and a customer-centric service mindset.
- Flexibility to work in various shifts as required.
Benefits
- A competitive remuneration package 1800 AED.
- Visa sponsorship and other benefits provided in compliance with UAE Labour Law.
- Opportunities for professional development and career advancement.
- A supportive and professional workplace atmosphere.
How to Apply
Prospective candidates who meet the specified criteria are invited to submit their curriculum vitae via email to: [email protected]
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