Job Description
We are currently hiring a Customer Service Representative in Dubai to join our growing retail team. If you are passionate about helping people and want to start your career in a fast-paced and customer-focused environment, this is your opportunity. This entry-level role is ideal for freshers and individuals with less than one year of experience who are eager to learn and develop their skills in the retail industry.
Location: Deira, Dubai, UAE
Industry: Retailing
Job Type: Full-Time
Career Level: Entry Level
Gender: Any
Experience Required: Less than 1 Year
Salary: 3500 AED
As a Customer Service Representative, you will be the face of our company. You will play a vital role in creating a positive experience for our customers by answering questions, resolving concerns, and providing efficient and friendly service. You will be the first point of contact and help build a strong relationship between the brand and our valued customers.
Key Responsibilities
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Provide prompt and professional responses to customer inquiries via phone, email, or in person.
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Resolve customer issues and complaints effectively and escalate when necessary.
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Process transactions, returns, and product exchanges accurately.
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Maintain comprehensive and organized records of all customer interactions.
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Follow up with customers to ensure satisfaction and collect feedback.
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Work closely with internal teams such as sales, inventory, and logistics to fulfill customer requests.
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Stay updated on products, promotions, and company policies to provide accurate information.
Qualifications & Skills
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A high school diploma or equivalent is required.
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Previous experience in customer service is a plus, but not mandatory.
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Excellent verbal and written communication skills.
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Strong interpersonal skills and a friendly attitude.
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Ability to remain calm under pressure and solve problems effectively.
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Basic computer knowledge, including email, data entry, and customer service software.
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Organized, detail-oriented, and able to manage time efficiently.
Why Join Us?
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Friendly and supportive team environment.
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Opportunity to gain hands-on retail experience.
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Develop your communication and service skills.
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Potential for growth and advancement in the retail industry.
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Training will be provided to help you succeed in your role.
How to Apply
If you’re excited to start a career in customer service and meet the qualifications above, we’d love to hear from you!
Send your CV and a brief cover letter to: [email protected]
You can also apply via WhatsApp: +971 52 173 2081