luxury hotel front desk receptionist jobs

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Job Description: Hotel Receptionist

Auberge du lac Sacacomie Inc. is seeking a dedicated and customer-focused Hotel Receptionist to join our front desk team. This is a permanent, full-time position at our beautiful on-site location. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay from check-in to check-out.

Professional hotel receptionist greeting guests at front desk during check-in
A friendly hotel receptionist providing excellent customer service at the front desk.

Employer: Auberge du lac Sacacomie Inc.
Location: Saint-Alexis-des-Monts, QC J0K 1V0 (On-site)
Job Type: Permanent, Full-time
Start Date: As soon as possible
Salary: $26.22 per hour (40 hours per week)
Shifts: Early morning, Evening

Responsibilities

  • Greet, register, and assign rooms to arriving guests.

  • Process guest departures, calculate charges, and receive payments (cash, credit, etc.).

  • Handle room reservations, including taking, canceling, and changing bookings.

  • Process group arrivals and departures efficiently.

  • Investigate, resolve, and follow up on guest complaints and claims.

  • Provide information on hotel facilities, services, and local points of interest.

  • Perform front desk clerical duties such as faxing, filing, and photocopying.

  • Answer telephone calls, relay calls and messages, and deliver wake-up calls.

  • Balance cash and complete daily balance sheets, cash reports, and related forms.

  • Maintain an up-to-date inventory of vacancies, reservations, and room assignments.

  • Exchange foreign currency for guests.

  • Assist clients/guests with special needs.

  • Strictly follow all established emergency and safety procedures.

  • Provide outstanding customer service at all times.

Qualifications & Requirements

  • Education: College/CEGEP diploma.

  • Experience: 1 to 2 years of experience in a similar role.

  • Languages: Fluency in French is required.

Benefits

We offer a comprehensive benefits package, including:

  • Health Benefits:

    • Disability benefits

    • Health care plan

    • Paramedical services coverage

    • Vision care benefits

  • Financial Benefits:

    • As per collective agreement

    • Life insurance

    • Mileage paid

  • Other Benefits:

    • On-site housing options

    • Paid time off (volunteering or personal days)

    • Parking available

How to Apply

Please apply by email to: [email protected]

Screening Questions:
Please include the answers to the following questions in your application:

  1. Are you authorized to work in Canada?

  2. Are you available for shift or on-call work?

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