Hospital Receptionist at Boreal Veterinary Hospital

Boreal Veterinary Hospital in Thunder Bay, Ontario, is actively seeking a dedicated and organized Hospital Receptionist to join their team. This permanent, full-time role offers an opportunity to be the initial point of contact for clients within a bustling veterinary clinic environment, providing crucial administrative and client support.

Job Description

The successful candidate will play a vital role in ensuring the smooth operation of the front office, managing client interactions, and handling various administrative tasks. The position requires on-site work at the clinic’s physical location.

• Warmly greet and direct visitors to appropriate staff or service areas.
• Provide essential information to clients and the general public regarding hospital services.
• Gather and process necessary client information to facilitate effective customer service.
• Operate the main telephone system, including managing a switchboard, answering calls, and accurately relaying messages.
• Schedule and confirm appointments for veterinary services.
• Prepare and dispatch invoices, and manage the receipt and issuance of payments.
• Maintain thorough and accurate work records and logs.
• Calculate billing charges for services rendered.
• Perform data entry tasks efficiently.
• Deliver exceptional customer service consistently.

Requirements

• Possession of a secondary (high) school graduation certificate.
• Prior experience in a similar role is considered an asset.
• Fluency in English is required.
• Demonstrated computer proficiency, including experience with electronic medical records, switchboard operation (1-25 lines), electronic scheduling systems, word processing software (e.g., MS Word), database software, and email applications (e.g., MS Outlook, MS Windows).
• Ability to be bondable.
• Reliable personal transportation is necessary for this role.
• Must be legally authorized to work in Canada, either as a Canadian citizen, a permanent resident, or a temporary resident with a valid work permit.
• Strong personal suitability, including efficient interpersonal skills, excellent oral and written communication, adaptability, organizational skills, reliability, a team-player attitude, strong multitasking abilities, and effective time management.

Working Conditions / Benefits

• Hourly Wage: $17.75 to $19.25 (to be negotiated)
• Working Hours: 35 to 40 hours per week
• Employment Type: Permanent, Full-time
• Schedule: Day shifts and weekends, with an immediate start date.
• Work Environment: This position is located on-site at 750 Macdonell Street, Thunder Bay, ON, P7B 4B6, within a private sector veterinary clinic. The role demands an ability to work independently in a fast-paced environment, under pressure, with tight deadlines, and may involve repetitive tasks. Requires keen attention to detail and involves a combination of sitting, standing, and walking.
• Benefits Package: Includes health benefits (dental plan, health care plan), financial benefits (group insurance, Registered Retirement Savings Plan – RRSP), long-term benefits (long-term care insurance), and other benefits such as free parking.

How to Apply

Interested candidates who meet the qualifications are encouraged to apply for this position. You may submit your application via Direct Apply or by sending your resume and cover letter via email to [email protected].

Always verify this listing on the original job platform before applying.

Frequently Asked Questions

What is the salary range for a Hospital Receptionist at Boreal Veterinary Hospital?

The salary for this Hospital Receptionist position at Boreal Veterinary Hospital ranges from $17.75 to $19.25 per hour, with the final amount subject to negotiation.

What are the working conditions for this receptionist role in Thunder Bay?

This full-time, permanent position at Boreal Veterinary Hospital requires on-site work in a fast-paced environment. It involves a combination of sitting, standing, and walking, and may include repetitive tasks and working under pressure to meet tight deadlines.